Customer Service

MAC COMPATIBILITY - MAC USERS PLEASE NOTE:

Our Site IS Compatible With Macs ONLY if you are using a Windows Virtualization environment such as
"Vmware Fusion, Parallels Desktop or Boot Camp" capable of running Windows Media Player under most Windows Operating Systems.

If you are capable of such then please follow the PC USERS instructions below.

PC USERS - SYSTEM REQUIREMENTS & INSTRUCTIONS::

1) Be sure that you are within the Windows Operating System Environment before beginning.
You CANNOT be in a Mac OSX environment to play our videos. Open your Windows Virtual desktop
and follow all these instructions from within there!

2) Please use the latest Windows Media Player available for your operating system to view our videos. Please also be sure that
you have done all Microsoft operating system updates from Windows Update from within your Windows OS before proceeding.

Click below for our DRM Networks Compatibility Testing tool to check your system’s DRM compatibility.

CLICK HERE TO TEST YOUR ABILITY TO VIEW VIDEOS ON THIS SITE

If you are unable to view our videos after making your purchase or cannot successfully run the sample test above, please follow the numbered instructions below to reset & repair your system's ability to play our DRM Files (Digital Rights Managed). These instructions should ONLY be followed if you are experiencing trouble playing videos or are getting any errors while attempting to play our videos.

1) Close Windows Media Player. Please Note: It is imperative that you close Windows Media Player prior to running the DRM Reset. Otherwise, the reset will not work. 2) Download & unzip the file below "drm_reset_tool.zip" to your computer's desktop. http://www.spyonguys.tv/drm_reset_tool.zip 3) After Unzipping The File, Double-click the drmreset.exe file and click "Run". 4) You will be prompted to re-set your DRM. Select "Yes." 5) If successful, you will receive the message "Windows Media DRM has been reset successfully." Click "Ok" 6) Do the security component upgrade located at the link below by clicking the update button. http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp7) Install the latest version of JAVA from the link below and then click the verify button
located on the page you were redirected to & ensure it has been done

http://www.java.com/en/

8) Reboot your pc and try to play our videos & if you are asked to update anything or do anything requiring a download during the playing of the file - by all means do it! Sometimes you may be prompted with a drop-down yellow bar requesting that you need to download a security update. If this happens, right click the yellow bar and select download file or run update etc in order to complete this task.

STILL NOT WORKING?

Here's the absolute master fix all for DRM Related viewing problems. Warning...This will erase any and all DRM content licenses which you may have purchased from other websites so please only use this method if you are sure that you have nothing to lose in regards to previously purchased content from other sites.

Here are the directions...Please follow them exactly and refer to my attached photos as well for additional guidance:

The DRM system on your computer is corrupted. This problem may occur if you have replaced hardware components in your computer. As a result, existing media usage rights on your computer may not work correctly, or it may be impossible to download new rights. To resolve this problem, you can reset the DRM system on your computer and then try to obtain new rights for your protected files from the content provider. The procedure for doing so varies, depending on the version of the Player you are running.

To reset the DRM system, do the following:

Warning: This will delete all media usage rights and you will not be able to play any protected files until the new media usage rights are downloaded.

1. Verify that Windows is configured to show hidden files and protected operating system files. (This is located in MY COMPUTER under the 'tools' menu go to 'folder options' selection. Then click the 'VIEW' tab and CHECK the radio box labeled "show hidden files and folders". Scroll down a bit more and be sure to UNCHECK "hide protected operating system files. SEE PICTURE 1 BELOW.

2. Open the Windows Media DRM folder. This folder is usually at C:\public\DRM. It can also be found sometimes at C:\Documents and Settings\All Users\DRM.

If you cannot find the DRM folder, do the following:

1. In Windows, click Start, and then click Run.
2. In the Open text box, type regedit, and then click OK.
3. In Registry Editor, click the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\DRM.
4. Double-click the DataPath value. The path to the DRM folder is displayed in the right column.

Now do the following:

1. In the Windows Media DRM folder, select and DELETE ALL of the files, and then restart the computer.

2. Now attempt to select a scene from our site to view it and you should be prompted with a screen saying "The file or device that you are trying to use requires a component of Windows Media Player to be upgraded. CLICK UPGRADE to download and install the required component". SEE PICTURE # 2 BELOW.

3. Now you will be prompted with the Media Usage Rights Acquisition sceen within windows media player pop-up with a little yellow bar at the top that says "The website wants to run the following add-on: 'DRM ActiveX Network Object' from Microsoft Corporation. If you trust the website and the add-on and want to allow it to run, click here. AT THIS POINT RIGHT CLICK ON THE YELLOW BAR AND SELECT RUN ADD-ON. SEE PICTURES # 3 & 4 & 5 BELOW.

4. You then will be prompted for your username & password at which time the video should go through the play process without a problem.

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Customer Service F.A.Q.'s:

If you have any billing problems you may email customer service 24 Hours A Day, 7 Days A Week. We will respond promptly!

What's the difference between just BUYING TOKENS versus BUYING A MEMBERSHIP?

If you just BUY TOKENS, you pay for a specific plan which gives you the opportunity to view so many scenes. Once you have viewed your purchased allotment and used all of your tokens then you will need to buy another package to continue viewing. Tokens remain in your wallet for 60 days at which time your account and tokens will expire and be cleared from our database. We cannot re-issue expired tokens under any circumstances. You must purchase another viewing plan if you did not use all of your tokens within the 60 day token validity period.

If you buy a recurring membership plan, you will receive your selected plan's allotment of tokens each month on your renewal date. Membership plans will renew and reset each month to their plan's initial token allotment. Unused tokens remaining in accounts at each renewal will be forfeited.

Do I need a membership?

You do not need a membership to view movies on this site. MEMBERSHIPS SAVE YOU BIG $$$ but are not required to watch movies on this site.

How do I cancel my membership?

Fast & Easy Membership Cancellation Instructions:
If you wish to cancel your membership, you may email this request to us or perform an immediate cancellation by clicking the cancel button below and providing the requested information. You will be asked for your membership information for lookup and then need to follow the prompts to successfully compete the automatic cancellation process. This method is simple and quick!

NO FURTHER BILLING WILL OCCUR ONCE COMPLETED!

You may also contact the CC-BILL Support Department 24 hours a day, 7 days a week, 365 days a year for live help. Phone: 1 888 906-0666 or (480) 449-7751 International: 1-888-596-9279 Fax: (480) 449-8819

I forgot my Username/Password?

If you forget your User Name or Password please CLICK THE FORGOT PASSWORD BUTTON BELOW to be taken to the CC-BILL account lookup page and follow the instructions provided.

How do I Begin?

Just select the plan you wish to have and you will be taken to the sign-up page. After you have signed up and completed the payment selection and approval process then you are ready to go. JUST SELECT ANY SCENE ON THE SITE and follow the instructions given. You will be asked for your username and password prior to being able to view a scene.

What is the difference between 56k and 340k when making scene selections?

56K Scenes are smaller and reduced viewing quality scenes made for those with slower internet connections. 340K Scenes have the largest and best picture quality available on this site and are designed for high speed broadband internet connections such as DSL or CABLE modem viewing. We recommend selecting 340k scenes whenever a high speed internet connection is present for highest image quality.

Why do I get a download prompt when I press the play button?

If you receive a download prompt when you select a scene to be PLAYED, this means that you do not have Windows Media Player Player installed on your machine. You can download Windows Media Player here. VERSION 11 OR GREATER IS REQUIRED TO VIEW MOVIES ON THIS SITE

Why can't my Windows Media Player connect or why does it keep buffering?

There are certain aspects of our system that are beyond our control. Our site was designed for high-speed internet access (cable modems, DSL-Lines, etc). If you have a slow connection (i.e. phone line access) and/or use a large service provider (i.e AOL) you will probably experience this more than usual. There is also the problem of net congestion. Even if you are connecting through a high-speed line there are still times that the internet is so congested with traffic that you will get these types of problems. All of these parameters are out of our control and we apologize for any inconvenience that this may be causing you. Our site requires that you have version 11 or greater installed on your computer.

Are my credit card transactions safe?

All our transactions use CC-BILL for the safest most secure processing available today! Both your payment and personal information are encrypted and totally secure from unauthorized access of any kind!

Is my personal information safe on your system?

We take your privacy seriously. We will never sell our customer list to any third party. The customer information that we keep is only used to better serve our customers.

Legalities:

You accept and agree to all website entry terms and conditions upon entry to this site. You must be 18 years of age to order our adult material. You must understand the standards of the community to which you are transporting this adult material and you You must assume all the liability for violating such laws and standards by entering this site. You may not allow any minor to view any of the materials or images found by accessing this site. By ordering, you are releasing and discharging the providers, owners, and creators of this site from any and all liability that might arise. You must understand and acknowledge that you may be in violation of local and federal laws if you breach any of these terms and conditions.